How we look after your information, your payments, and you. Last updated 7 June 2026.
FewerCalorie is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how personal information is collected, used, stored, and disclosed, and how you can access or correct your information.
Personal information is any information or opinion about an identifiable individual. Depending on how you use FewerCalorie, this may include:
As a weight-management program, FewerCalorie may collect information you choose to share that is considered sensitive health information under the Privacy Act, including:
We only collect this information with your consent, and only use it to deliver and personalise the program. Progress photos and weigh-ins are private by default — they are only shown to other members if you explicitly opt in through your profile settings. You may withdraw consent or request deletion of this information at any time.
We may collect information directly from you (via website forms, your member profile, emails, phone calls, or correspondence) or from third parties where necessary and lawful, such as our payment provider confirming your subscription.
Cookies: our website uses cookies to improve user experience. You can adjust your browser settings to accept, reject, or notify you about cookies.
We use personal information to:
We only use or disclose personal information for the purpose it was collected, or for a related purpose you would reasonably expect.
We may disclose personal information to:
Where possible, we will notify and consult with you before disclosing your information. We do not sell your personal information.
You may choose not to provide personal information. However, this may limit our ability to respond to your enquiries or provide services. You can also request limits on how your information is used or disclosed.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Personal information is stored securely in our systems, and sensitive information such as progress photos is access-controlled.
You may request access to, or correction of, your personal information by contacting info@fewercalorie.com with sufficient details to identify the records. We will respond in accordance with the Privacy Act and the APPs.
↑ Back to topThis policy applies to all online programs, coaching services, digital content, memberships, and related services provided by FewerCalorie. It explains your rights under the Australian Consumer Law (ACL) and our approach to refunds and remedies.
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
If a service has a major failure, you may be entitled to cancel the service agreement and receive a refund for the unused portion of the service, or receive compensation for any reduction in value.
If a service fails to meet a consumer guarantee but the failure is not major, we may choose to remedy the problem within a reasonable time, re-perform the affected part of the service, or provide another appropriate remedy as required by law.
Nothing in this policy limits your rights under the Australian Consumer Law.
As our programs contain digital content and online services, we generally do not provide refunds for change of mind once access to the program, materials, downloads, videos, resources, or membership area has been provided.
Before access has been granted, a refund may be considered at our discretion if requested within 14 days of purchase.
Individual results vary and depend on many factors, including adherence to the program, personal circumstances, medical conditions, lifestyle factors, and other variables outside our control. FewerCalorie does not guarantee specific weight loss results, health outcomes, or timeframes.
If you believe a service has not been delivered as described or does not meet consumer guarantees, please contact us as soon as possible with details of the issue. We may request supporting information to help assess your claim.
Where required under the Australian Consumer Law, we will provide an appropriate remedy, which may include technical support, re-performance of the service, replacement access, a partial refund, or a full refund.
A refund or remedy may be refused where permitted by law, including where:
Email info@fewercalorie.com with your name, order details, date of purchase, and a description of the issue. Proof of purchase may be required. Any approved refund will be returned using the original payment method where possible.
↑ Back to topFewerCalorie is committed to providing high-quality services and welcomes feedback from our customers. We aim to make it easy for you to raise any concerns and will always seek to resolve issues fairly, promptly, and respectfully.
You may lodge a formal complaint by emailing info@fewercalorie.com. Please provide as much detail as possible, including a description of the issue, relevant dates or interactions, and the outcome you are seeking. If you would prefer to discuss your concerns informally first, contact us and we will be happy to help.
Your complaint will be handled by a member of our customer care team, who will work with you to ensure your concerns are fully considered. We will:
If your complaint is found to be justified, we will take appropriate action, which may include rectifying the issue as a priority, providing additional information or clarification, offering a reasonable remedy or adjustment, or reviewing and improving our processes to prevent recurrence. Our response will always be proportionate to the issue raised and consider your desired outcome wherever possible.
↑ Back to topFewerCalorie is committed to delivering consistent, high-quality customer service. This policy outlines how we engage with customers, respond to enquiries and complaints, and ensure all customers are treated fairly, respectfully, and professionally.
We regard every person who contacts our business, for any reason, as a valued customer. We are committed to providing reliable, honest, and courteous service at all times, responding to enquiries promptly and keeping our commitments, and delivering services that meet reasonable customer expectations.
We recognise that each customer's needs are unique. We will treat all customers with honesty, integrity, and respect, deliver services fairly and within appropriate timeframes, make reasonable adjustments to accommodate customers with special needs, and ensure no customer is disadvantaged or discriminated against.
We will listen carefully to our customers and take the time to understand their needs, basing our service delivery on clear communication and accurate information. If we cannot immediately assist, we will take responsibility for the enquiry, connect you with the appropriate person, and advise you when and how your enquiry will be addressed.
All enquiries and complaints are taken seriously. Responses will be clear, concise, and directly address the issue raised. Email enquiries receive an initial response within one week, and complaints are managed in line with our Complaint Handling & Dispute Resolution Policy above.
↑ Back to topFewerCalorie is committed to providing services and engaging with all people in a fair, inclusive, and respectful way. This policy ensures that all customers, contractors, and visitors are treated equally and without discrimination.
FewerCalorie supports the rights of individuals to be free from discrimination, harassment, or bullying on the basis of:
We will treat everyone with honesty, integrity, and respect, provide services fairly and in a timely manner, make reasonable adjustments to accommodate special needs, respond promptly to concerns in line with our Complaint Handling Policy, and continuously reflect on and improve our practices to promote equality and fairness.
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